They can be confusing but don’t worry, we got you covered.
GWC is committed to empowering Architects, Builders, and homeowners with valuable insights to navigate waterproofing guarantees effectively. With numerous options available, it’s crucial to differential between genuine guarantees and empty promises that could lead to financial loss or project delays. We provide clarity on the types of warranties offered and what they cover in the event of waterproofing failure or basement leaks.
In the waterproofing industry, warranties play a critical role in ensuring clients’ peace of mind. However, it’s important to understand the types of these warranties. A warranty is essentially a promise or assurance made by the applicator regarding the quality and performance of the waterproofing application. In India, waterproofing warranties are typically provided by the applicator rather than the manufacturers of the products used. This distinction is vital to grasp, as it clarifies who is responsible for honoring the warranty in case of any issues.
Product-Only Warranties
In India, most waterproofing product manufacturers offer warranties solely for their products, subject to specific terms and conditions. These warranties are intended to cover defects in the product itself and typically entail replacement if such defects arise. However, it’s crucial to note that these warranties usually exclude issues stemming from poor workmanship or improper installation. In case of failure, manufacturers may not always accept liability or honor the warranty, and if they do, they might only provide a replacement product.
Waterproofing Guarantees
Provided by reputable waterproofing contractors, application guarantees are crucial for protecting clients from defects in both design and application. However, it’s important to note that these guarantees typically don’t cover other aspects of repairs, such as opening and making good. Clients should carefully review the guarantee to understand its inclusions and exclusions.
It’s worth mentioning that if the waterproofing company ceases to exist, the guarantee becomes void. Therefore, it’s essential to verify the credentials of the waterproofing contractor before proceeding.
At GWC, we offer warranties for our waterproofing applications. In some cases, these warranties are backed by manufacturers as per agreements between GWC and the suppliers. While GWC Waterproofing Systems come with comprehensive warranties, it’s important to be aware of any limitations.
Despite this, misunderstandings about warranties can occur. To ensure clarity, GWC provides detailed warranty certificates to our esteemed clients. While we are committed to fulfilling our obligations as per the warranty certificate, it’s important for clients to understand their responsibilities as outlined in the certificate.
Limited Repair Guarantees
In some cases, customers may opt for incomplete treatments or choose application methods that aren’t covered by warranties or guarantees. These scenarios are common in the waterproofing industry.
In such instances, the guarantee is typically limited to labor costs only, and the client is responsible for covering material costs. This arrangement is predetermined between the Waterproofing Contractor and the client.
Essentially, the guarantee covers the cost of fixing the leak up to a certain amount. If the repair isn’t successful within this limit, the repair attempt ends, or any additional work and materials required become chargeable.